Fiore de Luca
Returns and refounds
If an item does not suit you, you are entitled to 15 days from the date of receipt to return it without defects.
It must be returned undamaged neither incomplete.
The return of the products are to be made in their original state and complete (packaging, accessory, notice) so that they can be selled again.
The confirmation of delivery to the consignee by the carrier will make times. Beyond 15 days from receipt, products will not be returned or refunded.
Returns are at our costs.
The right of return can be exercised only once the order received. Cancellation of the order before receipt is not possible, only within 24 hours of payment.
How to return an article?
For any item that you do not agree with please contact our customer service at and tell us what defects you have encountered. Feel free to send us photos of the shoes if you have a doubt. Following our decision we will send you the return slip with the barcode to print.
You can also ask us to exchange the shoe size. Exchanges are possible within the limit of available stock.
In case of return of unsuitable items, the refund will be made once the item returned to its original condition within 48 hours. Only the price of the item will be refunded.
In case of unavailability of the product due to lack of material, you will be notified by email. The refund will be made within 48 hours.