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DELIVERIES

Worldwide shipping 

*to see in which countries

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Buy online and try them at home. Free returns and exchanges

RETURN TO OUR COSTS

SECURE 100% PAYMENT

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CONTACT  24/24  & 7/7

Send us an SMS or call us at

+ (33) 7.67.66.50.83

hello@fioredeluca.fr

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Pick up free of your shoes

11b Avenue de Madrid  92200 Neuilly s/Seine

Copyright © 2019 Fiore de Luca, All rights reserved

Fiore de Luca

Returns and refounds

If an item does not suit you, you are entitled to 14 days from the date of receipt to return it without defects.
It must be returned undamaged neither incomplete.
The return of the products are to be made in their original state and complete (packaging, accessory, notice) so that they can be selled again.

The confirmation of delivery to the consignee by the carrier will make times. Beyond 14 days from receipt, products will not be returned or refunded.


Returns are at our costs.

 

The right of return can be exercised only once the order received. Cancellation of the order before receipt is not possible, only within 24 hours of payment.

 

 

How to return an article?

For any item that you do not agree with please contact our customer service at hello@fioredeluca.fr and tell us what defects you have encountered. Feel free to send us photos of the shoes if you have a doubt. Following our decision we will send you the return slip with the barcode to print.

 

The exchanges

You can also ask us to exchange the shoe size. Exchanges are possible within the limit of available stock.

 

Refunds

In case of return of unsuitable items, the refund will be made once the item returned to its original condition within 48 hours. Only the price of the item will be refunded.

 

In case of unavailability of the product due to lack of material, you will be notified by email. The refund will be made within 48 hours.

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